PICKUP POLICY
Pickup details, meeting points and specific times are available on request (if you don't have them on file)
Important: Please ensure guests reconfirm the day before travel, and please ensure your voucher reflects the correct pickup time. This information is available to you.
Important: For the 2 Day Fraser Island Tours (G/B512) passengers are required to pay National Park and Ferry fees on $60.00 in Cash to the driver on the first day of the tour.
PAYMENT POLICY
Fares are quoted in Australian dollars. All fares include GST (goods and services tax).
Child fares apply to children aged 3 to 14 years inclusive unless otherwise specified. Infants aged 2 years and under are free unless otherwise specified.
Concession fares are $5 off all full day tour prices and valid for Australian and New Zealand Pension and Seniors card holders only. The JPT Tour Group reserves the right to substitute coaches and operators where necessary.
CANCELLATION POLICY
Day Tours
If Cancelled within 24 hours of Travel - 100% cancellation fee applies
If Cancelled within 48 hours of Travel - 50% cancellation fee applies
If Cancelled within 48 hours of Travel - 100% cancellation fee applies for Tangalooma Tours
Tours cancelled within 3 days of departure will incur a 50% cancellation fee.
100% cancellation fee applies if cancelled 24hours prior to travel or passengers fail to load. All pricing is twin share per person unless otherwise stated, except for Fraser Island 2 Day tour which is based on Quad Share
CHILD POLICY
Child Ages 3-14yrs inclusive, unless otherwise specified.
Children under 3 are free of charge, unless otherwise specified Infants under 3 are charged full child fare on the Fraser Island 2-day tour and still have to pay the $60 national park fee
CONCESSIONS
$5.00 off Full Day Tours valid for Students and Senior & Backpacker Card Holders Excludes half day and overnight tours.
BLACK OUT DAYS
No Tour Departures on Christmas Day except Tangalooma Dolphin Adventure & Glow Worm Night Tour Very Limited Tours available on ANZAC day, Good Friday, Easter Weekend & Australia Day 26 January - pls call to confirm 2 Day Fraser Island Tour will not depart Easter Public Holidays and Christmas Public Holidays (24th Dec-1st Jan) Please refer to the rates sheet for further block out dates for specific tours
FUEL LEVY
JPT Tour Group reserves the right to apply a fuel surcharge at a later date.
JPT COVID19 POLICY
The company will take all reasonable steps to ensure fresh air flow in the vehicle and to prevent a person who is unwell from boarding.
Preventative measures will be taken to ensure social distancing and sneeze etiquette is observed, vehicles are regularly disinfected and high touch areas cleaned.
PRIVACY POLICY
The JPT Tour Group recognises and values the protection of your personal information. JPT is governed by and observes the requirements of the Privacy Act 1988 (Cth). We also recognise customer concerns about the collection of their personal information and how we use that information. In the event that we take your credit card details, we will take all reasonable steps to ensure that all information collected from you is accurate, up to date, complete and stored in a secure environment accessed only by authorised personnel. In particular, JPT will take reasonable steps to protect the credit card details from misuse, loss, unauthorised access, modifications and disclosure. Credit card details will be destroyed in a secure manner when they are no longer needed.
Please keep in mind that no information transmitted over the Internet can be guaranteed to be 100% secure. We will endeavour to protect your personal information, however we cannot ensure or warrant the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we will use our reasonable efforts to ensure its security.
